Returns & Exchanges
At Steelmade, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original condition. Please note that certain custom or used products may be subject to a restocking fee.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.
Print Your Label
Once your return is authorized, we will email you a prepaid shipping label and a return authorization slip to include inside your package.
Pack and Ship
Securely pack your items in their original packaging to prevent damage during transit and drop the parcel off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing